proudly Manufactured in the usa / los angeles ca

Terms & Conditions (Updated 08/18)

Order Process

We review every order for accuracy and one of our representatives may contact you if we have any questions or concerns. It can take up to 1 business day for us to review and process your order. All linens are custom cut to order and the production time varies from 3-4 business days.

Order Changes / Cancellations

All orders are custom cut to order and production normally begins one business day after the order is placed. Orders cannot be cancelled or changed after one business day from your order date.

Out of Stock Items

Stock levels are not guaranteed. Majority of our products are manufactured once an order is placed and this could take 1-3 business days til your items are ready to ship.

Color Disclaimer

Due to color variances among different monitors and other electronic display devices, the colors as they appear on your screen may not match the actual colors. For true color comparison please order a sample swatch before you actually place your order.  We can not guarantee the same dye of a particular color. It is your responsibility to make sure the current dye is the same as any previous order. You can purchase swatches of current colors prior to placing an order. In the case that your purchased item is unavailable for any reason, you'll be refunded in full and notified via email or phone call.

Closeout Items, Fabric Purchases & Color Charts

All sales are final on the closeout items, fabric yardage orders, color charts & swatches. No returns or exchanges will be accepted.

Shipping Information

We ship globally and offer many shipping options from Standard Ground to Priority Overnight. You can choose your shipping methods during checkout or can call us with any questions. Certain items such as Pipes & Drape hardware that exceed a height of 96" or greater are charged a $175 oversize freight surcharge. We cannot ship to P.O. Boxes, or APO/FPO addresses. 

Free Shipping Promo

Our free shipping promo is available for purchases of $249 or more. This is not a priority service, and it will take 10 business days til your order is shipped out. Our free shipping promo is only available for states within the contiguous United States. You will also be charged a packaging & handling fee when the promotion is used. Your shipping In the event your order does not qualify for Free Shipping because of rush service, we will contact you with an adjustment total for your approval before processing your order. If you have any questions about our Free Shipping policies, please call us.

Handling Fee

If you select the Free Shipping promo a Packaging and Handling Fee will still be charged. However, the actual shipping cost will be waived. Below is a breakdown of Handling Fees vs Order total.

Purchase Amount

Packing & Handling Fee

Delivery Time

Shipping Cost

$249.00 - $500.00


10 Business Days


$501.00 - $1000.00


10 Business Days


$1001.00 - $2000.00


10 Business Days


$2001.00 - $3000.00


10 Business Days


$3001.00 - $4000.00


10 Business Days


$4001.00 - $5000.00


10 Business Days


$5001.00 - $6,000.00


10 Business Days


$6001.00 - $7000.00


10 Business Days


$7001.00 - $8000.00


10 Business Days


$8001.00 - $9000.00


10 Business Days


$9001.00 - $10000.00


10 Business Days


$10001.00 and Up


10 Business Days


Free Shipping Method

Free shipping orders are not priority orders, customers take advantage because they allow extended time for delivery. Can take up to 7-10 business days for your order to ship out.

FedEx Ground

Ships within 3 business days and delivered within 3-5 business days. Total duration 4-8 Business Days. West Coast customers will receive order sooner than customers in the East Coast.

FedEx Express Saver

Ships within 3 business days and delivery time is 3 business days. Total duration of 4-6 Business Days.

FedEx 2Day

Ships within 3 business days and delivery time is 2 business days. Total duration of 3-5 Business Days.

FedEx Standard & Priority Overnight

Ships within 3 business days and delivery time is 1 business days. Total duration of 2-4 Business Days.

Expedited Orders

If you need to expedite your order, please contact our office to make sure fabric stock and availability.

Swatch Shipping

Swatches are usually shipped via First Class Mail which can take up to 4-7 Business Days. Please expedite if time is sensitive.

International Shipping

We are proud to say we have a heavy international shipping volume, which we honor our shipping discounts to you. We offer 70% discount on international orders.

Hawaii, Puerto Rico & Alaska Shipping

We usually ship via 2Day express for cheaper rates. Priority is usually next day service to most areas.

FedEx - Domestic & International Orders

TC Transportation - Shipping to Northern California

SWA Cargo - Same Day Deliveries


Our products are made to the highest quality standards, most right here in our Los Angeles, CA factory, and we'll do whatever we can to make sure you're completely satisfied with your purchase. We stand behind our fabric, workmanship and turnaround time - if any of these don't meet your expectation, please let us know and we will do our best to resolve this for you.

- If the merchandise received was ordered correctly and you no longer need it, it cannot be returned.

- Any Changes to size, color or quantity is not allowed after order is confirmed.

- All sales are final on all orders. No Exceptions!

- All exchanges or returns require obtaining a Return Merchandise Authorization (RMA) number. Unauthorized returns are subject to a 20% restocking fee.

- All claims for credit, shortages, dissatisfaction and/or damages must be placed within 5 days within receipt of merchandise.

- Shipping charges are NON-REFUNDABLE, except in the event that Urquid Linen shipped you the wrong items.

- Customers receiving free shipping will be charged the exact shipping charge for the shipping if the order is returned for a refund of the original purchase price.

- Refunds will only be made to the original payment method within 7-10 days of our receipt of the return.

- Non Defective merchandise returned must be sent back in the original packaging and unused.

- Shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or merchandise is defective.

We recommend a shipping method that is traceable so that your shipment will not be lost in the mail. We cannot be responsible for defects or damages caused by customer error. Our full liability is limited to the refund of the purchase price of the merchandise.

Manufacturing Irregularities

All goods are cut, sewn and manufactured per order. During the manufacturing process, certain irregularities of up to 5% can occur and are considered a normal part of the manufacturing process. These irregularities can affect anything from the products size, color, or design. For example, a linen might be slightly larger or shorter in size, the dye of a particular color might not match a previous batch, or a design can also be off or not lined up perfectly during seaming. We do our very best to manage and avoid these irregularities, and use only the best  techniques and methods to manufacture our goods, however, irregularities can still occur and they're considered acceptable and are not eligible for returns, exchanges, or discounts.

Repairs & Defects

Urquid Linen covers only the manufacturing of linen made by Urquid Inc. This does not warrant a guarantee of the fabric, but rather the tailoring of final product. Warrants to the original purchaser that the qualifying product tailoring will be free from defects in materials and workmanship for a period of one year from the date of the original retail sales invoice. If during that period, this product is found to be defective because of defects in materials or workmanship, simply contact Urquid Inc. Damage resulting from misuse, abuse, accidents, alterations, normal wear and tear, fabric imperfections, washing, ironing and exposure to the elements are not covered the responsibility of Urquid Inc. All shipping costs to send and receive the product for repairs will be the purchasers responsibly and not of Urquid Inc.

Coupon Codes

Urquid Linen may issue monthly coupon codes to provide additional discounts. Coupon Codes can expire at any time without notice. Monthly coupon codes are limited to one use per customer or company per month. Savings are applied to wholesale and retail priced items only. Discounts can not be applied to already discounted or clearance/closeout products or applied after an order is placed.

Care Instructions

Urquid Linen recommends dry cleaning as the preferred method to wash and care for your linens. If you choose to wash your goods yourself, please make sure that you test your goods prior to washing/drying/steaming or any other maintenance process that is performed. Urquid Linen is not responsible for products damaged through any maintenance or cleaning process. Clients are advised to thoroughly test the material they are purchasing to avoid possible damage during cleaning and maintenance. Please keep in mind that each fabric is unique and can require it's own unique instructions for the best wash possible.

Also, please note our goods are custom made to order from raw materials. It's recommended you put your linens through an initial wash and care process to remove any by products or imperfections that may be caused during the manufacturing process.

Here Are Some Tips To Avoid Returns...

Not Sure Of The Color? Order a swatch, call/email/order online. We are available 10 Hours A Day, 5 Days A Week!

Not Sure How It Washes?

Order couple of yards to see the fabric quality.

Not Sure Of The Linen Size?

Use our table matrix chart for linen sizes or ask our friendly staff to assist you.

Not Sure What Looks Best?

Hire an event planner, it may cost you additional money but they know linens

Need A Sample Tablecloth?

Order one piece sample tablecloths. ( available only in certain collections and sizes, no exceptions )

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