Shipping Information

 FREE ECONOMY SHIPPING 
Available on qualifying orders of $249 or more within the contiguous United States (the lower 48 only). Exclusions apply please see below for full details.
Orders with this promotion are considered non-rush orders and can exceed the standard production times. Customers take advantage of getting the shipping cost waived in exchange for extended time for delivery. Please note certain exclusions apply such as over-weight items, oversized items, and fragile items, and also your particular delivery address can also void the free shipping promo. If your order falls under any of these exclusions then a sales representative will contact you to go over it and provide alternative solutions.

 HANDLING / PACKAGING FEE 

All orders shipped with ECONOMY SHIPPING will still be charged a Packing & Handling Fee. See the chart below for handling fee costs.

DELIVERY TIMES - The shipping promo ensures that we ship your items for delivery by the 13th business day from your order date. Once the product ships we are no longer responsible for the package/s, delays, or damages that might occur with the shipping carrier. If you need your order delivered sooner you must select and pay for a faster shipping method. This information is available during the checkout process or you can contact us at 800-590-9508 to upgrade shipping.
DELAYS OR DAMAGES DURING SHIPPING - Urquid Linen is not responsible for any delays during the shipping process. Shipping delays can occasionally occur due to weather, carrier delays, and other unforeseen problems. It can also take longer to arrive than the transit time quoted by a shipping company without being considered “late.” It's common that your order can be shipped as a multi-piece shipment and it's possible for a multi-piece shipment to become separated during shipping with parts of your order being delivered at different times. If you're in a rush and must have your order by a certain date, we strongly recommend paying for a faster shipping method and allowing adequate time in case of delays. Please see full Terms and Conditions for more details.
In the event your order does not qualify for Free Economy Shipping, we will contact you with an adjustment total for your approval before processing your order. If you have any questions about our Free Shipping policies, please contact us for additional information.

 STANDARD SHIPPING INFORMATION 
TURNAROUND TIME - If a standard shipping method is selected then you're order will ship within 3-4 business days or sooner. Certain in-stock items can ship as soon as 1-2 business days. Made-To-Order or Larger Order items can take 3-5 business days before we ship your order. Some items can take longer depending on the complication of the sewing, manufacturing, packaging, etc. If your order is a rush order and is needed by a certain date, please make sure to contact us immediately after placing your order to best your chances of receiving them on time.

EXPEDITED ORDERS - If you need to expedite your order, please contact our office at 310-909-8785 to confirm stock and availability.
SWATCH ORDER SHIPPING - Swatches are usually shipped via First Class Mail or Priority Mail which can take up to 2-7 Business Days. Please expedite if time is sensitive.
INTERNATIONAL CUSTOMERS - Urquid Linen offers substantially discounted rates on international shipments vs stand list prices. Contact us for more info.
HAWAII, PUERTO RICO & ALASKA SHIPPING - We usually ship via 2Day express for cheaper rates. Priority is usually next-day service to most areas.

SHIPPING METHODS AVAILABLE

FedEx - Domestic & International Orders
UPSP Postal - Domestic Only

 ADDITIONAL SHIPPING TERMS & CONDITIONS 

We strongly recommend placing your orders as early as possible. shipping delays can occasionally occur through no fault of Urquid Linen due to inclement weather, carrier delays, and other unforeseen problems. It can also take longer to arrive than the transit time quoted by a shipping company without being considered “late.” It's common that your order can be shipped as a multi-piece shipment and it's possible for a multi-piece shipment to become separated during shipping with parts of your order being delivered at different times. When your order has shipped, we will email or text you your shipment tracking information so that you may follow the progress of your order during the shipping process. If your order is a rush order let us know and we will quote you an expedited shipping rate. Urquid linen will not be held responsible for missed delivery dates on ground shipments or the performance of third parties including, but not limited to, shipping companies. In the event, an expedited shipment is delayed our maximum liability to you shall not exceed the value of the shipping charges paid by you and is subject to the approval of a claim with the shipping carrier. If your order is delayed and you choose to refuse your shipment or return your order, it will be treated as a return order under the terms stated in UN-AUTHORIZED* returns.
*Unauthorized Returns will Incur In Restocking Fees.
LOSS DURING SHIPPING
When your shipment arrives, confirm that you are receiving the exact number of boxes that are shown by your master tracking number. If it's a multi-piece shipment, the shipping courier will note the number of boxes upon tracking on the website. If you are missing any items from your shipment, promptly contact FedEx to initiate a trace on your order. Be aware, if you accept your shipment without noting the shortage, Urquid Linen cannot be held responsible for the loss or shortage. You must save the original packaging in the event the shipping company chooses to inspect it. Upon receipt of your email, we will quickly review your claim. If your claim has been approved by the shipping carrier, we will ship a replacement order to you.
DAMAGE DURING SHIPPING
If your order is damaged during shipping note the damage before signing for your package. If the package is delivered to your door, you are responsible to document all damaged items (product and packaging) and must notify us within 1 business day. You must save the original packaging in the event the shipping company chooses to inspect it. Be aware, if you accept your shipment without noting the damage on the delivery receipt, Urquid Linen cannot be held responsible for the loss or damage. Document the damage with photographs. Promptly contact us to notify us. Include a copy of the order # together with your pictures documenting the damage. Upon receipt of your email, we will promptly review your claim, and if it has been properly documented, we will file a claim with the shipping carrier on your behalf. If the claim is approved we will ship a replacement order.
CONCEALED DAMAGE
Although rare, it is possible for your shipment to be damaged even if the packaging remains intact. When your shipment arrives, inspect it promptly to determine if it has been damaged. If it has been damaged, photograph the damage together with the packaging and contact us within 1 business day of the receipt of the shipment. Upon receipt of your email, we will promptly review your claim, and if it has been properly documented we will file a claim with the shipping carrier on your behalf. If the claim is approved we will ship a replacement order.
CONCEALED SHORTAGE
If you notice something missing from your order, contact us to document the shortage within 3 business days of the receipt of the shipment. Photograph the packaging and include the photographs with your request. Upon receipt of your email, we will promptly review your claim, and if approved, we will ship your missing items.