Shipping Information

Standard Shipping Information

If you chose any method of shipping other than “Free Economy” shipping, this is considered Standard Shipping Method. Please see below the production times.

Please Note: Some orders may take longer production depending on the complication of production, packaging etc. We encourage you to always mention your event date in the order comments before checking out.

Free Economy Shipping Information

Available on qualifying items only totalling $249 or more within the contiguous United States (the lower 48 only). Exclusions* apply please see below for details.

Orders with this promotion are considered non-rush orders and can exceed the standard processing and production time. Customers take advantage of getting the shipping cost waived in exchange for extended time for delivery.

* Certain exclusions may apply such as oversized items, fragile items and also particular delivery addresses can also void the free shipping promo.If your order falls under any of these exclusions then a sales representative will contact you to go over it and provide alternative solutions.

Handling / Packaging Fee

Orders shipped with free economy shipping will be charged a packaging & handling fee. See chart below

* Delivery Time - The free shipping promo ensures that we ship your items for delivery by the 13th business day from your order date. Once the product ships we are no longer responsible for the package/s, delays, or damages that might occur with the shipping carrier.

 If you need your order delivered sooner you must choose a faster shipping method before checking out.

International Shipping

Urquid Linen offers substantially discounted rates on international air express shipments. If you are looking to purchase in bulk, please contact us and we can request sea freight or spot quotes to get better shipping costs.

You can also arrange a freight forwarder to pickup from our warehouse in Los Angeles, CA.

Hawaii, Puerto Rico & Alaska

We offer discounted air shipping rates to Hawaii, Puerto Rico & Alaska. If you are looking to purchase in bulk, you can inquire with our sales team for discounted sea freight shipments. They are substantially lower than the air shipping costs.

You can also arrange a freight forwarder to pickup from our warehouse in Los Angeles, CA.

Additional Shipping Terms & Conditions

We strongly recommend placing your orders as early as possible. shipping delays can occasionally occur through no fault of Urquid Linen due to inclement weather, carrier delays, and other unforeseen problems. It can also take longer to arrive than the transit time quoted by a shipping company without being considered “late.” It's common that your order can be shipped as a multi-piece shipment and it's possible for a multi-piece shipment to become separated during shipping with parts of your order being delivered at different times. When your order has shipped, we will email or text you your shipment tracking information so that you may follow the progress of your order during the shipping process. If your order is a rush order let us know and we will quote you an expedited shipping rate. Urquid linen will not be held responsible for missed delivery dates on ground shipments or the performance of third parties including, but not limited to, shipping companies. In the event, an expedited shipment is delayed our maximum liability to you shall not exceed the value of the shipping charges paid by you and is subject to the approval of a claim with the shipping carrier. If your order is delayed and you choose to refuse your shipment or return your order, it will be treated as a return order under the terms stated in UN-AUTHORIZED* returns.

*Unauthorized Returns will Incur In Restocking Fees.

LOSS DURING SHIPPING

When your shipment arrives, confirm that you are receiving the exact number of boxes that are shown by your master tracking number. If it's a multi-piece shipment, the shipping courier will note the number of boxes upon tracking on the website. If you are missing any items from your shipment, promptly contact FedEx to initiate a trace on your order. Be aware, if you accept your shipment without noting the shortage, Urquid Linen cannot be held responsible for the loss or shortage. You must save the original packaging in the event the shipping company chooses to inspect it. Upon receipt of your email, we will quickly review your claim. If your claim has been approved by the shipping carrier, we will ship a replacement order to you.

DAMAGE DURING SHIPPING

If your order is damaged during shipping note the damage before signing for your package. If the package is delivered to your door, you are responsible to document all damaged items (product and packaging) and must notify us within 1 business day. You must save the original packaging in the event the shipping company chooses to inspect it. Be aware, if you accept your shipment without noting the damage on the delivery receipt, Urquid Linen cannot be held responsible for the loss or damage. Document the damage with photographs. Promptly contact us to notify us. Include a copy of the order # together with your pictures documenting the damage. Upon receipt of your email, we will promptly review your claim, and if it has been properly documented, we will file a claim with the shipping carrier on your behalf. If the claim is approved we will ship a replacement order.

CONCEALED DAMAGE

Although rare, it is possible for your shipment to be damaged even if the packaging remains intact. When your shipment arrives, inspect it promptly to determine if it has been damaged. If it has been damaged, photograph the damage together with the packaging and contact us within 1 business day of the receipt of the shipment. Upon receipt of your email, we will promptly review your claim, and if it has been properly documented we will file a claim with the shipping carrier on your behalf. If the claim is approved we will ship a replacement order.

CONCEALED SHORTAGE

If you notice something missing from your order, contact us to document the shortage within 3 business days of the receipt of the shipment. Photograph the packaging and include the photographs with your request. Upon receipt of your email, we will promptly review your claim, and if approved, we will ship your missing items.