Shipping Information
Shipping & Delivery
We offer multiple shipping options to accommodate your needs. Please review your Estimated Delivery Date at checkout before placing your order.
Free Shipping $249+
Available on qualifying products within the contiguous United States. Allow up to 13 business days. Handling and packaging fees apply. Exclusions apply.
Expedited Shipping
Need your order sooner? Choose an expedited shipping method at checkout. Always review the estimated delivery date, including processing time.
Freight & International
Freight and international shipping options are available. Shipping costs depend on your order size, weight, and destination.
Shipping Details & Policies
What qualifies for Free Economy Shipping?
Qualifying products totaling $249 or more may receive Free Economy Shipping within the lower 48 United States.
Eligible products include: Tablecloths, napkins, runners, table skirts, spandex covers, chair covers, drapery panels, stage skirting, and other select linen products.
Excluded products include: Custom orders, charger plates, flatware, pipe and drape hardware and kits, trade show booths, storage carts, flower walls, swatches, and clearance items.
Free Economy orders are non-rush orders and may take longer than standard production timelines.
Are there handling or packaging fees?
Yes. Free Economy Shipping has no shipping charge, but a separate handling and packaging fee applies based on order value.
| Qualifying Order Value | Handling Fee |
|---|---|
| $249–$500 | $10 |
| $501–$1,000 | $15 |
| $1,001–$2,000 | $20 |
| $2,001–$3,000 | $30 |
| $3,001–$4,000 | $40 |
| $4,001–$5,000 | $50 |
| $5,001–$6,000 | $60 |
| $6,001–$7,000 | $70 |
| $7,001–$8,000 | $80 |
| $8,001–$9,000 | $90 |
| $9,001–$10,000 | $100 |
| $10,001+ | $150 |
Free Economy delivery may take up to 13 business days. Review your estimated delivery date at checkout.
Are products always in stock?
Stock availability is reviewed after an order is placed. If there is an inventory issue, our team will contact you to discuss the available options.
How does freight shipping work?
Large or heavy orders, including certain pipe and drape systems and charger plates, may ship on pallets via freight.
Liftgate service is not included. Additional carrier charges may apply for liftgates, waiting time, redelivery, or other special services. These fees may be billed after delivery.
Palletized orders are generally packed in cartons, which may allow manual unloading.
Do you ship internationally, to Hawaii, Alaska, or Puerto Rico?
Yes. Shipping rates are calculated at checkout based on your order and destination.
If the rate appears high, contact our team to request a custom shipping quote.
You may also arrange for your preferred freight forwarder to collect your order from our Los Angeles warehouse.
How do I track my shipment?
Tracking information will be provided once your order ships.
Orders may ship in multiple packages and arrive separately. Carrier delays may occur due to weather or other circumstances beyond our control.
What if my shipment arrives damaged or has missing items?
Please inspect your shipment immediately upon delivery. Check the number of boxes and contents received.
Report damage or shortages within 2 business days.
Provide photos of the damaged items, packaging, and shipping labels. Keep all original packaging until the claim is resolved. Approved claims will be replaced or completed as applicable.
Note visible damage at delivery and contact the carrier when packages are missing.
Important Shipping Reminders
Delivery Estimates: All orders display an estimated delivery date at checkout. Delays may occur after shipment due to carrier or weather conditions.
Carrier Delays & Returns: Urquid Linen is not responsible for carrier delays. Claims for expedited shipping are limited to the shipping paid and subject to carrier approval. Refused shipments may be treated as unauthorized returns and subject to restocking fees.
Questions About Shipping?
Our team is happy to assist. Monday–Friday, 9:30 AM–5:00 PM PT.