I had placed an order for a sample card. A week went by with no shipping notice So I on line chatted with a customer servic representative. After looking up my order, she felt this was unusual also and asked I would wait while she personally went to go find out what the problem was. After ten minutes or longer my phone rang and it was the customer servce representative. She didnt want me to have to wait any longer and called to tell me that they were out of the sample cards and wondered if I would be okay if she sent individual samples of each color without the card backing instead So she could get those samples to me right away . I was stunned at how this customer service representative went over and above and beyond just to get me samples! A couple of minutes later i received an e-mail saying my sample shipped. Again,stunned. The samples arrived and are beautiful. Only problem now is deciding which color out of these samples for the head table at my daughters wedding. FYI. My daughter sent pictures of the linens I ordered the samples of, through the planner/decorator I hired for her wedding. They were going to charge me 60 dollars more per table (needed 5 rectangulars tablecloths) to RENT for one nite, then it is going to cost me to buy from Urquid Linens for the exact same tablecloths! No brainer going to at the least buy linens for cocktail hour also.
Very satisfied in my order, super fast
Very elegant and sophisticated fabrics, everything on time