* All returns require obtaining a Return Merchandise Authorization (RMA) number. Unauthorized returns are subject to 15% restocking fee.
* All claims for credit, shortages, dissatisfaction and/or damages must be placed within 15 days of receipt of merchandise.
* Shipping charges are non-refundable, except in the event that Urquid Linen shipped you the wrong items. Customers receiving free shipping will be charged the exact shipping charge for shipping if their order is returned for a refund of the original purchase price.
* Refunds will only be made to the original payment within 7-10 days of our receipt of the return.
* A 15% return fee may apply in the case of wrong ordered item by the client.
* A 15% restocking fee will be added to cancellations that have been shipped.
* All non-defective items returned must be in the original complete packaging.
* All returned merchandise must be received by Urquid Linen in saleable condition, unless the merchandise is found to be defective
* The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective..
We recommend a shipping method that is traceable so that your shipment will not be lost in the mail. We cannot be responsible for defects or damage caused by customer error. Our full liability is limited to the refund of the purchase price of the merchandise.