~ RENTAL SPECIAL ~
Laundry Services

Join Our Mailing List
+ You Are Here: Home > Shipping
30-day money back guarantee. We are proud to stand 100% behind our products.
 
However, all sales are final on all custom cut orders. All fabrics in any size/color are considered a custom order, except the White, Black & Ivory (100% Polyester linens).
 
Also any order that has custom measurements/sizes also would not quality for any refunds or exchanges.

If for any reason you are not completely satisfied with your purchase, simply obtain a

return authorization number from our customer service & return your product for a refund.

 

* All returns require obtaining a Return Merchandise Authorization (RMA) number. Unauthorized returns are subject to 15% restocking fee.

* All claims for credit, shortages, dissatisfaction and/or damages must be placed within 15 days of receipt of merchandise.

* Shipping charges are non-refundable, except in the event that Urquid Linen shipped you the wrong items. Customers receiving free shipping will be charged the exact shipping charge for shipping if their order is returned for a refund of the original purchase price.

* Refunds will only be made to the original payment within 7-10 days of our receipt of the return.

* A 15% return fee may apply in the case of wrong ordered item by the client.

* A 15% restocking fee will be added to cancellations that have been shipped.

* All non-defective items returned must be in the original complete packaging.

* All returned merchandise must be received by Urquid Linen in saleable condition, unless the merchandise is found to be defective

* The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective..

 

We recommend a shipping method that is traceable so that your shipment will not be lost in the mail. We cannot be responsible for defects or damage caused by customer error. Our full liability is limited to the refund of the purchase price of the merchandise.

 

Shipping Policy and Transit Times

When you find the item you wish to order, you will be offered a list of delivery service options.
Ground shipping is the default delivery service. Faster FedEx Air shipping methods are available for additional charge. This is the least expensive shipping option and delivery time varies from 1-6 business days within the continental United States. All shipments are traceable with any of our shipping methods. You may also select a faster shipping service for an additional charge.

We ship orders during standard business hours, Monday - Friday. All transit times are calculated in business days (Sat-Sun and Holidays do not apply). Orders received prior to 12:00 PST will usually ship the same business day. We do our best to ship all orders as soon as possible. But sometimes it might tike 24 to 48 hours to ship your order. While placing an order please consider the processing time. Your order will be shipped using the shipping service you request. If you place an order on a weekend day or national holiday it will be processed the next business day.

We cannot guarantee that order cancellations made via email will be caught and cancelled. Telephoning us will insure the cancellation of your order and prevent unwanted charges and shipments.
Customer may be charged an additional SHIPPING fee for any refused or undelivered shipment due to customer's incorrect addressed entered on the order form which must reshipped. Any shipment that needs to be re-shipped will be charge at the same shipping charges that apply to the original order.

Air shipments

Air shipping is available via FedEx and additional shipping charges do apply for express shipments.

Order Tracking

All of our merchandise ships via FedEx are traceable online at the following address: http://www.fedex.com You will need your shipment tracking number Which can be obtained upon request @ 1-800-590-9508(Toll Free) or by email @ contact@urquidlinen.com. After your order shipped, you will receive a notification email with tracking number.

APO & FPO MILITARY SHIPMENTS

Currently we do not ship to APO & FPO military addresses.

PO Boxes

We do not ship to PO boxes. All of our orders are shipped via FedEx which do not ship to P.O. Boxes.

FedEx Ground Transit Time

All transit times are calculated in business days (Sat-Sun and Holidays do not apply).We do not guarantee transit times for FedEx Ground Service. The following transit times are based FedEx Ground Service (95% accuracy on ground transit times):